Delivery
We offer the delivery of fireworks nationwide, once you enter your postcode your delivery cost will be calculated. Please look below if you are confused why delivery costs are high for fireworks.
Your firework order will usually be delivered within 3 to 7 days, please allow enough time before your event for delivery. A local delivery courier will be delivering the fireworks.
They deliver 6 days a week, Monday- Saturday 9am to 5pm.
Please make sure someone 18 or over is able to receive and sign for the delivery as failed deliveries will incur extra charges.
Any damage must be reported within 24hrs of delivery by calling 02088962866. (All orders are double checked before leaving the shop, however human error can still happen).
Please check all the packages on delivery and note any damage or shortages on the delivery note before signing.
Claims for shortages must be made in writing within 5 days of receipt of your goods.
Do not wait until the day of your event/display to check your order.
Full payment is required before orders are dispatched.
We strive to maintain a good stock of all our products, including firework rockets and sparklers, and our live stock control system is highly accurate. In most cases, your order will not be affected by stock issues.
However, occasionally, when packing your order, we might discover an item is missing, damaged, or not of sufficient quality to send.
If this occurs and we cannot fulfil your full order, we will contact you immediately to offer an alternative item or a refund. If we cannot reach you and timely delivery is essential, we may replace the missing item with a similar product of equal or greater value. We reserve the right to make slight adjustments to your order to ensure you receive your fireworks on time.
Prices are correct at the time of publication but are subject to change without prior notification.
Cancelling Your Order
Where applicable we comply with the Consumer Protection Regulations 2000. We offer a 7-day cancellation period from the date of delivery to you. Refunds we be given where applicable, minus any costs incurred by The Fireworks Firm. Shipping costs and PayPal Fees are non-refundable as we cannot recover these expenses.
If for any reason you wish to cancel your order you must notify The Fireworks Firm in writing. Please send an email to info@thefireworksfirm.co.uk
Returns
We only offer refunds for faulty fireworks that have been used in accordance with their written instructions. Refunds or anexchange will only be given once The Fireworks Firm has the firework back (unless instructed otherwise) for us to investigate the problem.
The Fireworks Firm will not accept liability where Force Majeure is considered to have been a factor of failure. Illustrations of such circumstances are adverse weather conditions, fire, floods, strikes, government action or regulations, delays by suppliers or couriers, accidents and shortages.
Liability will not be accepted where the company deems their product has not been used correctly or for the purpose for which they were intended.
Fireworks are hazardous goods and as such can only be delivered or returned by specialised carriers. When written confirmation of cancellation has been received, we will notify you of how and when the fireworks will be collected. We will also advise you of any charges that will be due for the collection. These fees will be retained from the refund.
All carriage cost and PayPal fees are non-refundable, including collection of returning fireworks.
All refunds will be made the way payment was taken to purchase the fireworks.
Why Are Delivery Costs Higher?
You may notice that firework delivery costs are higher than standard delivery charges. This is not a profit-making exercise on our part. Industry-wide, delivering fireworks in the UK is more expensive due to the safety considerations involved.
Fireworks are classified as explosives and cannot be sent via standard courier services. Only a few specialised couriers in the UK are licensed to handle these materials, which results in higher costs due to the specialised nature of the service.
In addition, there is a hazardous goods charge of £10 per consignment due to the special safety precautions required for handling and transporting fireworks.
Finally, special packing materials are required. Fireworks must be packed in UN-certified cartons, along with additional materials such as labels and protective air-fill, which can add £4 to £10 to the costs.
Thank you for your understanding.
CONTACT US
If you have any questions about this Shipping Policy, you can contact us:
